old wash sink

World’s oldest plumber and the secrets of success

No matter how high tech the business world may get, there’s one constant: The world will always need plumbers. Perhaps that’s why it’s comforting to hear about plumbers who really love their profession. Occasionally, we hear about plumbers whose families have … Read More

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Stay in touch, stay top-of-mind with customers

By Anh-Minh Le Out of sight, out of mind. When it comes to your business, that’s definitely not a sentiment that you want to ring true. So it’s important to stay on your customers’ radars—that way, if they need a service … Read More

truck office

Running a business without an office

By Anh-Minh Le Soon after I started my small business, a customer emailed asking to meet with me in my office. One major problem: I didn’t have an office. Five years later, I still don’t. Back then, though, I wondered … Read More

woman staring

Make a great first impression with your website

By Anh-Minh Le As a freelance journalist, one of the things that I look for when brainstorming a new story idea is: Does this person/company that I’m interested in have a website? And if there isn’t a website, I tend to … Read More

upsell customers to make more money

Do you upsell customers to make more money?

by Travis Farnes Are you maximizing profit with every customer by upselling? If you’re not, you’re leaving money on the table — potentially a lot of money. What is upselling?  According to Wikipedia, “upselling (sometimes ‘up-selling’) is a sales technique … Read More